The City natural gas service system delivers a reliable and economic energy source to commercial and residential customers.
For information on natural gas and safety, please click on one of the links below. You will be directed to the Florida Natural Gas Association (FNGA) Website:
For information regarding establishing or terminating service, please contact the Utility Billing Clerk.
Kimberly Frazier, Utility Billing Clerk
City of Madison
850-973-5081
[email protected]
Smell Gas? Act Fast!
Customers are the first line of defense when it comes to leak detection. Utilities odorize natural gas with Mercaptan — which smells similar to rotten eggs — so that it’s easy to smell if there is a gas leak. If you detect a gas leak, take action immediately.
- Leave the building immediately and take others with you. If you are outside when you smell the gas, leave the area immediately.
- Avoid causing a spark, which might cause the gas to explode:
- Do not light a match or smoke.
- Do not turn appliances or lights on or off.
- Do not use a flashlight.
- Do not start a car.
- Do not use a telephone.
- Find a phone away from the area and call 911 or your natural gas utility. You can report leaks anonymously. Always call to report the problem. Do not assume someone else will do it.
- Follow directions from utility employees or emergency responders who are on site.